Case Study: Elara Caring cuts time to offer and saves recruiter hours with Phenom Voice Screening Agent

Elara Caring cuts time to offer by nearly half with Phenom

Elara Caring, one of the country's largest home-based care providers, faced a significant challenge in scaling its high-volume hiring. Their recruiting process, which operated during standard business hours, was fundamentally mismatched with the non-traditional schedules of their caregiver candidates, creating a major bottleneck. This inefficiency prevented them from promptly reaching thousands of applicants each month. To address this, they partnered with vendor Phenom to implement a solution using their Voice Screening Agent service.

Phenom's solution was a conversational AI voice screening agent named Emma, which was available to candidates 24/7. This allowed Elara Caring to conduct screenings at any time, with 40% of interviews completed during evenings or weekends. The results were substantial: time from application to offer was cut from 6.1 days to 2.7 days, monthly hires increased by 21%, and the team saved 400 recruiter hours per month. Phenom's technology enabled a 50% increase in candidates processed while allowing recruiters to focus on more strategic work.

Elara Caring