Case Study: Circle K fast-tracks retail hiring and saves recruiters time with Phenom

Circle K boosts candidate-to-interview speed in minutes with Phenom, saving $143K

Circle K, a global convenience store chain with over 16,000 locations, faced significant challenges in managing its high-volume, decentralized hiring process. Store managers were burdened with manually screening applicants and scheduling interviews, leading to delays where over half of applicants went uncontacted within three days and misaligned shift expectations that drove turnover. To address this, Circle K partnered with vendor Phenom to implement its Pre-Hire Assessments and Automated Interview Scheduling services.

Phenom's solution embedded a branded, seven-minute assessment that screened for both situational judgment and behavioral traits, followed by an automated interview scheduling tool that directly booked times with managers. This implementation compressed a process that once took weeks into minutes. The results included moving nearly 80% of applicants into contact within three days, confirming that 86% of hires came from the top assessment tiers, driving a 10% retention improvement, and generating $143,504 in recruiter time savings in a single year.

Circle K