Case Study: Cincinnati Children’s boosts HR tech adoption with Phenom peer-led project teams

Cincinnati Children’s grows active Phenom users by 184% with Phenom

Cincinnati Children's, a top-ranked pediatric hospital system, faced significant challenges in achieving widespread adoption of its Phenom HR technology platform post-implementation. Their talent acquisition team struggled with varied workflows, process inefficiency, and a lack of confidence in using the new tools, which hindered scaling beyond a pilot group. The manual habits of recruiters and hiring managers were deeply ingrained, threatening the return on investment from the Phenom platform.

To overcome this, Cincinnati Children's implemented a peer-led project team model with Phenom, moving support away from a traditional IT-led approach. This solution involved structured teams of recruiters and coordinators who provided immediate, context-aware support and training. The results were substantial: active users grew by 184%, automation usage increased by 67%, Talent Community subscribers rose by 150%, and the use of Phenom Interview Intelligence climbed by 179% within a year.

Cincinnati Children’s