Case Study: Cigna builds a skills-based internal talent marketplace with Phenom

Cigna builds a talent marketplace with Phenom and captures 24 skills per employee in 6 months

The healthcare insurance leader Cigna faced the challenge of high employee turnover and a lack of internal mobility, which was causing a significant loss of valuable skills and experience. To address this, Cigna partnered with the vendor Phenom to leverage its Intelligent Talent Experience platform and create an internal talent marketplace, aiming to empower employees and better understand their capabilities.

By implementing Phenom's solution, Cigna gave its 70,000+ employees a platform to update their skills and signal their interest in new opportunities. This provided recruiters with unprecedented visibility into the workforce's talents. As a result, 50% of employees updated their profiles within six months, revealing 33,000 unique skills across the organization. Phenom's technology enabled Cigna to transform its talent acquisition into a more strategic, proactive function, significantly improving internal mobility and retention.

Cigna