Case Study: Children's Hospital of Philadelphia achieves 27% sourced hires with Phenom AI talent acquisition

Children's Hospital of Philadelphia scales hiring 27% with Phenom

The Children's Hospital of Philadelphia (CHOP) faced significant challenges scaling its hiring processes to meet rapid organizational growth, which saw employee headcount triple to 30,000. A chaotic hiring event that attracted 400 applicants exposed the limitations of their manual, spreadsheet-dependent system. They struggled with proactive sourcing across all departments, from clinical to IT and operations, and their legacy technology could not support the urgent, complex talent needs of a world-class pediatric care institution. To address this, CHOP partnered with vendor Phenom for an AI-powered talent acquisition solution.

By implementing Phenom's intelligent candidate discovery and Talent CRM systems, CHOP automated proactive sourcing and candidate engagement. The solution included AI matching to surface qualified candidates, a conversational chatbot for the career site, and automated nurture campaigns to maintain relationships with passive candidates and "boomerang" employees. This transformed their strategy from reactive to proactive. As a result, Phenom's technology helped CHOP achieve a 27% sourced hire rate, exceeding their goal and allowing them to scale hiring efficiently without a proportional increase in recruiting staff.

Children's Hospital of Philadelphia (chop)