Case Study: Excellus BlueCross BlueShield improves internal mobility and employee engagement with Phenom Talent Marketplace

BlueCross BlueShield of North Carolina improves internal mobility and boosts engagement 10% with Phenom

BlueCross BlueShield of North Carolina, a not-for-profit health insurer, faced a significant challenge with internal career visibility and employee empowerment following a period of rapid growth. This disconnect hindered long-term career development and risked increasing attrition. To address this, they partnered with the vendor Phenom to implement the Phenom Talent Marketplace and Phenom Mentoring.

Phenom's solution provided skills profiles, structured mentoring programs, and career pathing tools, which were implemented in a careful, phased approach. This skills-first strategy yielded substantial results for the customer, including a 27% decrease in time to hire, a 10% increase in employee engagement, and a 30% reduction in turnover related to lack of growth. Phenom's AI accurately identified skills for job roles 80% of the time, enabling Excellus to successfully scale internal mobility and create a more engaged workforce.

BlueCross BlueShield of North Carolina