Case Study: Baylor Scott & White Health improves HR AI adoption and hiring efficiency with Phenom

Baylor Scott & White Health cuts job applications from 30 to 9 minutes with Phenom

Baylor Scott & White Health, a major hospital operator, needed to ensure the successful adoption of its new Phenom AI-powered talent acquisition tool. The challenge was to move its large team of recruiters away from manual processes and convince them to fully embrace the new technology within the critical first 90 days post-launch.

Phenom's solution involved a strategic blend of on-demand and live training, a culture of transparent beta testing, and a strong focus on demonstrating measurable wins. This approach led to significant results for Baylor Scott & White Health, including a drastic reduction in job application completion time from 30 minutes to under 9 minutes and an improved interview-to-hire ratio, dropping from 7:1 to a more efficient 3:1. Phenom's partnership and the structured implementation fostered high tool adoption and built trust across the recruiting teams.

Baylor Scott & White Health