Case Study: Baylor Scott & White Health builds platform expertise and boosts recruiting capacity with Phenom Credential Program

Baylor Scott & White Health adds the equivalent of 4 recruiters with Phenom

Baylor Scott & White Health faced a challenge in bridging the gap between its talent acquisition processes and the capabilities of its technology platform from vendor Phenom. Their "learn as you go" approach created gaps in platform knowledge, making it difficult to merge process design with technology capability effectively.

The solution was the Phenom Credential Program, a multi-month learning experience. This Phenom program provided deeper platform expertise and peer learning, which made driving internal adoption more straightforward. The customer gained a clearer understanding of their platform use through an AI maturity model assessment and built a valuable peer network.

Baylor Scott & White Health