Case Study: Acadia Healthcare cuts HR support ticket delays with Phenom HRIT Hub

Acadia Healthcare cuts job category mapping from 5–14 days to 2–5 minutes with Phenom

Acadia Healthcare, a healthcare provider, faced significant delays in its hiring process due to a reliance on support tickets for simple platform changes. With two applicant tracking systems, creating new job codes took between 5 to 14 days per ticket via Phenom's managed services, causing roles to be delayed and miss their target audience.

By implementing the self-service capabilities of Phenom's HRIT Hub, Acadia empowered a super user to make these changes directly. The solution reduced the process from weeks to just 2-5 minutes per job code mapping, dramatically accelerating hiring operations and eliminating support dependencies for these routine tasks.

Acadia Healthcare