Case Study: ABB achieves 95% screening completion with Phenom Voice Agent

ABB achieves 95% screening completion with Phenom Voice Agent

ABB, a global industrial technology company, faced unsustainable candidate pre-screening due to high application volumes and a decentralized global structure. This process consumed excessive recruiter hours with calls happening outside of business hours, creating a need for a scalable solution that could quickly identify qualified candidates while maintaining a human-in-the-loop approach. To address this, they partnered with vendor Phenom.

Phenom implemented its Voice Screening Agent to handle the full pre-screening workflow. The AI agent conducted calls, asked knockout and open-ended questions, and then provided recruiters with a recommended rating and transcript for review. The pilot in India achieved a 55% applicant conversion rate to phone calls, a 95% screening completion rate, and 100% transcription accuracy. This solution saved 70 recruiter hours, allowing them to focus on the most qualified candidates and validating the business case for Phenom's AI agent.

ABB