Case Study: TIAA achieves measurable employee wellbeing impact with Personify Health coaching

TIAA drives 47% higher coaching engagement with Personify Health

TIAA, a global financial services organization, faced the challenge of moving its 17,600 employees from knowing what to do for their wellbeing to actually doing it. They needed a scalable solution to increase engagement and provide human support for lifestyle improvement and condition management without overwhelming their hybrid workforce. To address this, they partnered with vendor Personify Health to implement its Coaching solution.

Personify Health's solution provided employees with dedicated, board-certified coaches available in-person, by phone, or via messaging. This flexible, relationship-based model delivered significant results for TIAA, including 47% higher engagement and a 90% coaching satisfaction rate. Participants averaged 5.8 sessions each, and 70% of coached members maintained low biometric risk year over year, demonstrating the measurable impact of the program implemented by Personify Health.

TIAA