Case Study: Large National Health Plan Company achieves 48% diabetes care gap closure and 86% member intent to complete health actions with Personify Health

National Health Plan Closes Diabetes Gaps Through Targeted Member Outreach

A national health plan partnered with Virgin Pulse to improve diabetes outcomes for more than 190,000 targeted members. The plan’s challenge was to close known diabetes care gaps and better engage members to complete specific health improvement actions.

Using Virgin Pulse’s Gap Closure data and analytics to identify highest‑risk members, the team executed multi‑channel outreach reminding members about screenings and nephropathy care and how to close gaps. The effort closed 48% of care gaps, and 86% of contacted members indicated intent to complete the recommended health actions.