Case Study: Large Global Health Service Company achieves 30% reduction in annual disenrollment with Personify Health

Large Global Health Service Company - Customer Case Study

A multi-national health plan faced rising churn among Medicare and Dual-Eligible members and needed to determine which members were at risk of disenrolling and how to prioritize limited marketing spend.

Using data-driven insights and advanced analytics from the Virgin Pulse Retention Solution, the plan identified at-risk members with 65% accuracy and executed targeted, retention-focused outreach—cutting annual disenrollment by roughly one-third (30%).