Case Study: Kustomer achieves rapid, secure cloud-based remote access and compliance with Perimeter 81

Kustomer Replaces its Hardware VPN with Cloud-Based Remote Access

Kustomer, a customer service CRM with ~200 employees, needed to replace an outdated hardware VPN when COVID-19 pushed its workforce to remote work. The hardware solution was slow, required physical office intervention to fix outages, forced one‑on‑one manual user configuration, and provided poor visibility into who was connecting—so Kustomer turned to Perimeter 81’s cloud‑based remote access solution.

Perimeter 81 delivered a software‑based VPN/network security platform with instant gateway deployment, straightforward upfront pricing, and built‑in compliance (HIPAA, SOC 2 Type 2, GDPR). The vendor enabled a full company rollout in one day after a two‑week trial, eliminated hours of manual VPN setup, improved visibility and remote support, and delivered “thousands of hours saved” while meeting Kustomer’s compliance needs.

Kustomer

Maks Suski

IT Manager