Case Study: J2 Interactive improves 360 feedback and manager communication with PerformYard

How J2 Interactive increases manager-employee communication and collects 360 feedback for 150 distributed employees

J2 Interactive, a 150-employee IT services firm, needed a better way to manage performance for a distributed, matrixed workforce where employees work on many project teams and with many managers. Using PerformYard, the company set out to improve manager-employee communication, capture regular touchpoints, and gather complete feedback from multiple sources across the year.

With PerformYard, J2 Interactive implemented monthly 1-on-1 touchpoints, annual 360 reviews on employee anniversary dates, and ongoing feedback collection with open-ended forms, private notes, and sign-off workflows. The process brought together input from self-appraisals, peers, clients, account managers, and reports, then shared the full review package transparently with employees; while no hard metrics were provided, the result was more consistent communication, better morale visibility, and fewer surprises in performance conversations.

J2 Interactive