Case Study: University of Tennessee Medical Center boosts communication efficiency with PerfectServe

University of Tennessee Medical Center cuts message initiation time by 76.3% with PerfectServe

The University of Tennessee Medical Center faced significant communication challenges that contributed to clinician frustration and care delays. To combat this, they initially implemented PerfectServe's Clinical Collaboration solution and later sought to further streamline workflows by integrating it directly within their electronic health record system.

By embedding PerfectServe within the EHR, the medical center achieved a 76.3% decrease in the time taken to initiate messages, saving an average of 74 seconds per communication. This resulted in approximately 410 hours of time savings per month and over $117,000 in annual financial impact. The solution from PerfectServe also led to a statistically significant 28% increase in nurse satisfaction with communication processes.

University of Tennessee Medical Center