Case Study: Summit Health achieves faster urgent patient responses and automated scheduling with PerfectServe

Summit Health automates 60% of physician schedules with PerfectServe

Summit Health, a healthcare organization in the New York Metro Area, faced significant challenges with its manual physician scheduling and an inefficient third-party after-hours call service. Their previous methods were error-prone and lacked visibility, while the external vendor caused issues with high costs, misrouted calls, and poor reporting. They partnered with the vendor PerfectServe to implement its platform, including the Lightning Bolt scheduling and Answering Service solutions, to automate workflows and improve communication.

PerfectServe provided an integrated platform that automated scheduling and established clear, accountable communication channels with built-in escalations. The results were substantial: 50% of urgent patient calls are now resolved in under five minutes, 60% of physician schedules are auto-generated, and 75% of pediatric triage calls were diverted from the ED. PerfectServe's solution also created a game-changing lab results workflow and enabled unified communication across different healthcare systems.

Summit Health