Case Study: St. Rita’s Medical Center reduces stroke time to treatment with PerfectServe Clinical Collaboration

St. Rita’s Medical Center cuts stroke response to 10 minutes with PerfectServe

St. Rita’s Medical Center, a hospital within Mercy Health, faced a challenge with inconsistent stroke team response times. Their reliance on overhead paging for code alerts meant critical team members often missed notifications, leading to manual follow-up and delays in administering time-sensitive treatments like tPA. To address this, the customer turned to its existing vendor, PerfectServe, and implemented its Clinical Collaboration platform with the care team alerts module.

PerfectServe’s solution provided immediate, one-touch mobile and desktop alerts to the entire stroke team, eliminating dependence on the intercom. This streamlined communication allowed St. Rita’s to surpass its time-to-treatment goals; stroke patients are now evaluated by a physician and set to receive necessary scans in about 10 minutes. The measurable impact includes consistently meeting critical care milestones for CT interpretation and tPA administration, greatly improving patient care and safety.

St. Rita’s Medical Center