Case Study: St. Rita’s Medical Center improves patient safety and stroke response times with PerfectServe Clinical Collaboration

St. Rita’s Medical Center cuts order-clarification calls by more than 40% with PerfectServe

St. Rita’s Medical Center, a large hospital serving northwestern Ohio, faced challenges with clinical communication risks, including a lack of documentation that contributed to an unfavorable lawsuit, and sought to improve time-to-treatment goals for stroke patients. To address this, they implemented the PerfectServe Clinical Collaboration platform to better manage communication workflows and documentation.

Using PerfectServe's analytics, the hospital gained detailed insights into every communication event, enabling precise risk management and investigation. The solution helped St. Rita’s surpass its stroke treatment time goals, with physicians now evaluating patients in about 10 minutes. Furthermore, PerfectServe was used to track and reduce calls to clarify illegible physician orders by over 40%, improving patient safety and physician responsiveness through objective data.

St. Rita’s Medical Center