Case Study: St. Elizabeth Healthcare automates ED call schedules in real time with PerfectServe Clinical Collaboration

St. Elizabeth Healthcare boosts real-time ED call scheduling with PerfectServe across 5 EDs

St. Elizabeth Healthcare, a major medical provider in the Northern Kentucky and Greater Cincinnati region, faced significant challenges managing on-call schedules for its five busy Emergency Departments. The process was entirely paper-based, labor-intensive, and prone to errors, leading to outdated schedules and confusion when trying to contact the correct on-call physician. This inefficiency directly impacted patient care. The customer turned to vendor PerfectServe and its PerfectServe Clinical Collaboration solution to automate the process.

PerfectServe implemented its system to automate the ED call schedules, providing real-time updates accessible via mobile and desktop applications. The results were immediate, eliminating outdated paper schedules and ensuring staff always had accurate information. This drastically reduced the time to contact providers and cut down on guesswork, directly benefiting patient care. The solution also drove increased adoption of the PerfectServe app across the medical staff.

St. Elizabeth Healthcare