Case Study: Spectrum Health System improves patient safety and physician satisfaction with PerfectServe

Spectrum Health System cuts physician response times from 12 minutes to 4 minutes with PerfectServe

Spectrum Health System, a large health system in Michigan, faced challenges with its outdated, paper-based physician scheduling and communication methods. These inefficient processes caused dangerous delays in contacting physicians, leading to patient safety concerns and low physician satisfaction. To address this, they implemented PerfectServe's Clinical Communication & Collaboration solution.

By adopting PerfectServe, Spectrum Health standardized and digitized care team communication. The solution provided instant, secure contact with on-call providers, eliminating middlemen and confusion. This resulted in a measurable decrease in average response times from 12 minutes to 4 minutes. PerfectServe also improved physician satisfaction, increased patient safety, and led to a reduction in operational costs.

Spectrum Health System