Case Study: Sound Beach Pediatrics streamlines pediatric scheduling and after-hours call routing with PerfectServe

Sound Beach Pediatrics eliminates patient complaints with PerfectServe after 9+ years of growth

Sound Beach Pediatrics, a pediatric practice in Connecticut, faced challenges managing increasing after-hours calls and creating equitable, complex schedules for its growing team of providers. They needed a solution to automate call routing, prevent gaps in care, and ensure transparent and fair shift distribution. The practice turned to vendor PerfectServe and implemented its Practice Communication medical answering service and Lightning Bolt physician scheduling software to address these needs.

By implementing PerfectServe's integrated solutions, Sound Beach Pediatrics automated its on-call schedule management and after-hours call routing. This ensured all calls were directed to the correct provider, eliminated coverage gaps, and saved significant administrative time. The results included an absence of patient complaints regarding communication, improved physician satisfaction due to schedule transparency, and more time for the practice owner to focus on patient care and growth. PerfectServe provided an efficient and cost-effective system that streamlined operations for both the staff and the families they serve.

Sound Beach Pediatrics