Case Study: Savannah Neurology Specialists improves call handling and patient communication with PerfectServe Practice Communication

Savannah Neurology Specialists speeds call transfers and improves accuracy with PerfectServe

Savannah Neurology Specialists, a neurology practice in Georgia, faced significant challenges with their previous medical answering service. The service, which used non-medical agents following rigid scripts, resulted in excessive call hold times, misrouted calls, and inaccurately transcribed patient information. This created patient safety risks and provider frustration, as on-call physicians were often contacted directly on their personal phones due to the service's delays and failures.

The practice implemented PerfectServe's Practice Communication solution to automate call routing and messaging. This provided accurate voice-to-text message transcription, masked providers' personal phone numbers, and allowed for urgent call prioritization. As a result, PerfectServe delivered faster call transfers, dramatically increased information accuracy, and gave providers more control and confidence in their communications, significantly improving the patient experience.

Savannah Neurology Specialists