Case Study: Ridgeview Rehab Specialties reduces no-shows by 12.6% with PerfectServe Patient Engagement

Ridgeview Medical Center reduces no-shows by 12.6% with PerfectServe

Ridgeview Rehab Specialties, part of the Ridgeview Medical Center system, faced a significant challenge with patient no-shows, which resulted in over 6,000 missed appointments in a single year. To improve patient outreach and reduce this rate without increasing the workload for its clinical staff, the organization turned to PerfectServe and implemented its Patient Engagement solution.

Using PerfectServe's automated text messaging system, Ridgeview sent appointment reminders, rescheduling requests, and satisfaction surveys to patients. This solution reduced the clinic's no-show rate by 12.6% over two years, recovering an estimated $138,600 in revenue. PerfectServe provided a global view of patient engagement and now facilitates over 235,000 messages annually, keeping patients more actively involved in their care.

Ridgeview Medical Center