Case Study: Prisma Health enhances clinical communication and reduces care delays with PerfectServe Clinical Collaboration

Prisma Health eliminates 28.39 hours of clinician communication waste per shift with PerfectServe

Prisma Health, a health system in South Carolina with eight hospitals and over 100 outpatient facilities, faced significant communication inefficiencies. An internal study found clinicians were wasting over 28 hours per shift attempting to connect with each other, which delayed patient care. To address this, they partnered with vendor PerfectServe to implement its Clinical Collaboration solution.

PerfectServe worked with Prisma Health to integrate its platform with Epic EHR, physician scheduling, and the legacy pager network. The solution streamlined communications by automatically routing messages to the correct on-call provider, provided EHR data interoperability at the point of care, and introduced automatic message escalation. As a result, PerfectServe helped Prisma Health dramatically reduce care delays, expedite patient throughput, and improve both patient and clinician satisfaction by eliminating collaboration inefficiencies.

Prisma Health