Case Study: Premier Surgical Associates improves clinical and after-hours communication with PerfectServe

Premier Surgical Associates improves after-hours communication in 4 months with PerfectServe

Premier Surgical Associates, a large surgical practice in Tennessee, faced significant challenges with its after-hours communication and on-call scheduling. Their previous answering service was inefficient, often routing messages to the wrong physicians in non-HIPAA-compliant ways and providing insufficient call details. Seeking a secure and customizable solution, the practice partnered with vendor PerfectServe to implement its Practice Communication product.

PerfectServe provided a highly customizable and intuitive solution that streamlined on-call scheduling and secured message routing. The results included improved HIPAA compliance, more accurate and detailed patient call information, and greater physician satisfaction. The vendor's flexibility and collaborative approach were key to successfully resolving workflow issues, leading to a system that perfectly met the unique needs of Premier Surgical Associates.

Premier Surgical Associates