Case Study: Piedmont Healthcare standardizes physician practice communications with PerfectServe

Piedmont Healthcare Foundation cuts communication cycle times with PerfectServe

Piedmont Healthcare, a major not-for-profit health system in Georgia, faced challenges after expanding through acquisitions. They inherited a large number of inconsistent third-party answering service vendors across their 550+ physician practices. This vendor sprawl negatively impacted clinical efficiency, provider satisfaction, and patient experience, making the situation unsustainable.

By implementing PerfectServe's Practice Communication solution, Piedmont standardized its systems. PerfectServe provided a comprehensive answering service with custom workflows and escalation policies. The results included the elimination of human error, reduced communication cycle times, more efficient patient-provider communication, and lower costs. PerfectServe also improved provider satisfaction by masking personal numbers and preventing after-hours interruptions for non-urgent issues.

Piedmont Healthcare Foundation