Case Study: Park Nicollet Methodist Hospital cuts readmissions by 32% with PerfectServe Patient Engagement

Park Nicollet Methodist Hospital cuts readmissions by 32% with PerfectServe

Park Nicollet Methodist Hospital, a 400-bed facility, faced the challenge of high patient readmission rates. Their nurses were spending significant time on difficult and time-consuming phone follow-ups, yet still not meeting their readmission goals. They partnered with vendor PerfectServe to implement its Patient Engagement solution for more effective post-discharge communication.

PerfectServe implemented an automated, text-first follow-up solution integrated with the hospital's Epic system. This approach resulted in patients who responded to texts being 32% less likely to be readmitted. The solution also achieved a 70% response rate from patients and reduced nurse phone calls by 25%, allowing staff to focus their efforts on the patients most at risk.

Park Nicollet Methodist Hospital