Case Study: One Hospital and Medical Center reduces stroke treatment times with PerfectServe Clinical Collaboration

One Hospital and Medical Center cuts stroke response time 90% with PerfectServe

One Hospital and Medical Center, a 772-bed acute care hospital in Michigan, faced significant challenges in its acute stroke treatment process. The hospital lacked a reliable system to quickly notify its on-call neurologists and stroke team, leading to major delays. Staff struggled with outdated, hard-to-find on-call schedules, no automated escalation for unanswered pages, and an inability to track calls, all of which created bottlenecks that prevented timely treatment for stroke patients. To support its goal of becoming a certified primary stroke center, the hospital turned to vendor PerfectServe and its Clinical Collaboration solution.

By implementing PerfectServe's team alert system, the hospital created a standardized "Code Stroke" process. A single call from the ED now simultaneously notifies the entire acute stroke team based on their individual preferences and the current on-call schedule, with automatic escalation if needed. This solution from PerfectServe dramatically reduced the neurologist response time by 90%, from 22 minutes to just 2 minutes. The door-to-CT completion time was cut by 41%, and the number of patients receiving critical tPA treatment tripled, significantly improving patient outcomes.