Case Study: Ochsner Health boosts physician satisfaction with PerfectServe Lightning Bolt Scheduling

Ochsner Health boosts physician satisfaction 30% with PerfectServe

Ochsner Health's anesthesia department faced a significant challenge with its manual scheduling process. Schedulers were spending 60 to 75 hours each month building complex Excel schedules for a large team of anesthesiologists and CRNAs, which was inefficient and failed to account for individual preferences. There was also no centralized system for managing schedules or time-off requests across the organization. To solve this, they turned to PerfectServe and implemented its Lightning Bolt Scheduling solution.

By implementing PerfectServe's automated scheduling platform, the department dramatically improved its workflow. The time required to create and publish schedules was reduced by 79%, from 67.5 hours to just 14 hours per month. This efficiency, along with features that incorporated provider preferences, led to a nearly 30% boost in physician satisfaction and a 55% increase in approved vacation requests. Furthermore, the optimized scheduling contributed to $600,000 in annual savings from improved operating room handoffs.

Ochsner Health