Case Study: Munroe Regional Medical Center reduces consultant care delays with PerfectServe

Munroe Regional Medical Center cuts physician contact steps from 17 to 6 with PerfectServe

Munroe Regional Medical Center, a 421-bed community hospital, faced significant challenges with its inefficient and unreliable process for contacting consulting physicians. Their previous homegrown system, reliant on phone calls and paper logbooks, often resulted in communication delays that impacted patient care. To address this, MRMC implemented the Clinical Collaboration solution from PerfectServe to create a standardized, systematic process for clinical communication.

PerfectServe's solution used Dynamic Intelligent Routing to connect staff directly to the correct physician based on their specific call schedules and contact preferences, eliminating unnecessary intermediaries. This implementation led to a dramatic reduction in process steps, a major increase in efficient web-based contacts, and annual labor savings of $232,000. The improved communication also decreased emergency department throughput times. PerfectServe provided MRMC with a reliable, tracked, and streamlined communication process that optimized patient care.

Munroe Regional Medical Center