Case Study: Methodist Hospital System reduces clinician communication delays with PerfectServe Clinical Collaboration

Methodist Hospital System cuts call delays and frustrated callbacks with PerfectServe

San Jacinto Methodist Hospital, a 275-bed community hospital, faced significant challenges with its inefficient and cumbersome physician communication system. The outdated electronic contact list was difficult to keep updated, leading to missteps, wasted staff time, and frustration among nurses and emergency department physicians. To address this, the hospital partnered with vendor PerfectServe to implement its Clinical Collaboration platform.

The PerfectServe solution streamlined communications by routing calls and messages based on workflow and personalized physician preferences. The results were excellent, with staff reporting immediate relief from administrative tasks, a marked decline in complaints about misrouted calls, and a more efficient patient flow in the ED. PerfectServe provided a single, reliable point of contact, drastically reducing delays and improving continuity of care across the hospital.

Methodist Hospital System (San Jacinto Methodist Hospital)