Case Study: Mercy Health St. Vincent Medical Center streamlines secure resident communication with PerfectServe Clinical Collaboration

Mercy Health secures 15,000 monthly messages with PerfectServe

Mercy Health St. Vincent Medical Center faced a challenge with its clinical communication workflows. While residents and physicians had adopted text messaging for its efficiency, the hospital's IT staff recognized this method was not secure for protected health information. They needed a solution to facilitate easy and secure communication that would benefit patient care, leading them to partner with vendor PerfectServe and implement its Clinical Collaboration solution.

PerfectServe's solution, featuring Dynamic Intelligent Routing®, automated the process of connecting the right care team member. Following implementation, the hospital now exchanges over 15,000 secure messages monthly via PerfectServe, dramatically improving the speed and security of communication. The solution also enabled the secure sharing of attachments like X-rays, leading to more efficient consultations.

Mercy Health