Case Study: MemorialCare Orange Coast Medical Center streamlines nurse communication and cuts physician callback times with PerfectServe

MemorialCare cuts physician callback time from 45 to 14 minutes with PerfectServe

MemorialCare Orange Coast Medical Center, a hospital in Fountain Valley, CA, faced significant challenges with its nurse-physician communication workflows. A study revealed the process was complicated and disjointed, leading to care delays, added costs, and frustration for both staff and patients. To address this, they implemented the PerfectServe Clinical Collaboration solution.

By using PerfectServe's Dynamic Intelligent Routing, the hospital streamlined its communication process. This integration with systems like Epic ensured messages were routed correctly to the on-call physician with a single touch. The results were substantial: average physician callback times were cut from 45 minutes to 14 minutes, overhead paging was eliminated, and pain control scores improved by 4.4%. PerfectServe successfully transformed a 10-step process into a one-step process, greatly improving efficiency and satisfaction.

MemorialCare