Case Study: McLaren Health Care improves clinical communication and patient safety with PerfectServe Clinical Collaboration

McLaren Health Care launches PerfectServe go-live with 88% of providers ready on day one

McLaren Health Care, a major health system, faced a critical challenge in ensuring patient safety after a communication-related sentinel event. They needed to implement PerfectServe's Clinical Collaboration solution alongside a new EHR system across multiple regions, a process that was jeopardized when the COVID-19 pandemic threatened to halt the final deployment phase.

PerfectServe pivoted to a fully remote implementation plan, providing extensive virtual support, training, and 24/7 clinical consultation. The solution was a success, resulting in strong adoption metrics. On the first day alone, 88% of providers were registered, 95% of staff had schedules loaded for proper communication routing, and over 225 conversations occurred through the PerfectServe platform.

McLaren Health Care