Case Study: a large health system streamlines patient transfers with PerfectServe Operator Console

large health system cuts transfer-to-bed time by nearly 40% with PerfectServe

A large health system in the Southeast faced challenges with its decentralized and inefficient patient transfer process. Outside organizations had no single point of contact, leading to undesirable delays and a lack of data. To address this, the health system partnered with vendor PerfectServe to implement its Operator Console solution as part of a new integrated operations center (IOC).

The PerfectServe solution provided a centralized communication backbone for the IOC, featuring intelligent call routing, assignable roles for agents, and real-time queue monitoring. This resulted in a nearly 40% reduction in the time to place an accepted transfer patient into a bed and significant improvements in discharge times. PerfectServe's platform streamlined operations, eliminated communication as a rate-limiting factor, and provided a holistic approach to resource planning.