Case Study: Hospital for Special Surgery improves clinical communication and care coordination with PerfectServe

Hospital for Special Surgery cuts critical lab result acknowledgment time by 42% with PerfectServe

Hospital for Special Surgery (HSS), a premier academic medical center, faced significant communication challenges across its large network of clinics and providers. With clinicians struggling to locate the correct provider quickly, the reliance on pagers and voicemail led to delays in patient care and increased provider frustration. To address this, HSS implemented PerfectServe’s Clinical Collaboration platform to create a secure, unified communication system.

PerfectServe’s solution automated workflows and provided dynamic intelligent routing, which dramatically improved communication efficiency. The results were substantial, including a 42% faster acknowledgment of critical lab results, a 73% improvement in rapid response team times, and annual cost savings of over $800,000. HSS also saw notable increases in patient satisfaction scores and a reduction in patient length of stay, demonstrating PerfectServe's significant impact on both clinical and operational outcomes.

Hospital for Special Surgery (HSS)