Case Study: Hopewell Health improves call management and HIPAA-compliant workflows with PerfectServe

Hopewell Health implements PerfectServe in 8 weeks to streamline call workflows

Hopewell Health, a Federally Qualified Health Center in Ohio, faced significant challenges with its traditional live answering service. The manual process led to inefficient call workflows, difficulties in documenting patient calls to meet FQHC requirements, and unpredictable, variable billing costs. This drove their search for a new solution, leading them to the vendor PerfectServe.

PerfectServe implemented its Practice Communication solution, which centralized call management and utilized Dynamic Intelligent Routing to direct calls based on urgency. The results included streamlined, HIPAA-compliant documentation, greatly improved clinician satisfaction, and predictable, fair pricing. PerfectServe also provided enhanced operational insight into call workflows, allowing Hopewell Health to identify areas for further process improvement.

Hopewell Health