Case Study: Hennepin Healthcare bridges communication gaps and speeds care coordination with PerfectServe Clinical Collaboration

Hennepin Healthcare cuts nurse communication time by 40% with PerfectServe

Hennepin Healthcare, an integrated health system in Minnesota, faced significant communication challenges due to its reliance on pagers. The outdated system was creating gaps in care coordination, adversely affecting patient discharge times, and consuming over 40% of nurses' time with administrative tasks. To address this, Hennepin turned to vendor PerfectServe and implemented its PerfectServe Clinical Collaboration solution.

The solution from PerfectServe seamlessly integrated with the existing pager network, EHR, and scheduling systems, preserving physician pager numbers while moving communication to mobile phones. This provided secure, real-time messaging with features like message tracking, auditing, and automatic priority escalation. As a result, PerfectServe helped Hennepin implement a HIPAA-compliant, end-to-end communication system that streamlined care coordination across their large network.

Hennepin Healthcare