Case Study: Genesis HealthCare System streamlines provider scheduling with PerfectServe Lightning Bolt

Genesis HealthCare System cuts schedule build time from weeks to minutes with PerfectServe

Genesis HealthCare System's Foot and Ankle Surgery practice faced significant challenges with its manual, paper-based provider scheduling process. Practice Manager Alyssa Fitch spent weeks creating schedules, which were then faxed to the switchboard operator. This led to frequent errors, rushed last-minute changes, and difficulties in creating fair, balanced schedules for providers. To modernize this workflow, the practice implemented PerfectServe's Lightning Bolt Scheduling solution.

PerfectServe's solution automated the schedule generation process, creating balanced schedules in minutes instead of weeks. The system provided a transparent, centralized view of the schedule, eliminating the need for faxes and manual updates. This resulted in substantial time savings for the practice manager and the switchboard operator, ensured fair shift distribution even when onboarding new providers, and greatly improved scheduling accuracy and provider satisfaction.

Genesis HealthCare System