Case Study: ENT Practice improves after-hours patient call management with PerfectServe Practice Communication

ENT Practice cuts after-hours call setup to under 3 days with PerfectServe

An ENT practice in Tennessee was experiencing significant challenges with its after-hours call management using a live answering service. Patient messages were frequently lost, and calls were not being connected to the correct on-call provider. The practice needed a reliable solution and turned to PerfectServe's Practice Communication to address these issues.

PerfectServe implemented its medical answering service software, creating a custom call structure and workflows in under three days. The solution automatically routes calls to the right provider, gives staff the ability to manage messages and call patients back with one touch, and provides a clearer phone tree for patients. The ENT practice was highly satisfied, achieving timely responses to all patient inquiries and efficient deployment of the user-friendly system.