Case Study: Cherry Creek Eye Physicians and Surgeons improves patient call handling with PerfectServe

Cherry Creek Eye Physicians and Surgeons cuts answering service complaints to zero with PerfectServe in 30 days

Cherry Creek Eye Physicians and Surgeons, P.C., an ophthalmology practice, faced significant challenges with its previous live answering services, including unreliable message-taking, a lack of patient callback numbers, poor customer support, and unfair, inconsistent pricing. These issues created provider dissatisfaction and operational liability for the practice. Seeking a modern solution, Practice Administrator Lea Petersen discovered PerfectServe and its Practice Communication service.

By implementing PerfectServe's automated medical answering service, the practice gained flat-rate pricing, 24/7 knowledgeable support, and secure messaging with one-touch callback numbers. The results included dramatically easier workflows for managing on-call schedules and patient communications, complete elimination of provider complaints, and consistent, clear pricing. PerfectServe provided the reliable, high-quality after-hours coverage the practice required.

Cherry Creek Eye Physicians and Surgeons, P.C