Case Study: Carilion Clinic standardizes clinical communication governance with PerfectServe Clinical Collaboration

Carilion Clinic standardizes clinical communication with PerfectServe across 7 hospitals

Carilion Clinic, a health system in Roanoke, Virginia, faced challenges with clinicians using unsecured texting methods, creating HIPAA compliance risks. They also struggled with outdated, paper-based on-call schedules that lacked visibility. To address this, the customer implemented PerfectServe's Clinical Collaboration solution to ensure secure messaging and digitize their scheduling.

PerfectServe's solution provided a HIPAA-compliant platform for texts, calls, and pages, along with a digital on-call schedule accessible via smartphone. Carilion Clinic developed a strategic governance plan, forming a multi-disciplinary committee to standardize communication processes. While no specific quantitative metrics are listed, PerfectServe helped the organization achieve reliable clinical communication, reduce process variability, and establish best practices for ongoing maintenance and training.

Carilion Clinic