Case Study: Bon Secours Mercy Health reduces opioid overdose deaths with PerfectServe Clinical Collaboration

Bon Secours Mercy Health cuts overdose ED visits by 36% with PerfectServe

Bon Secours Mercy Health, one of the 20 largest healthcare systems in the U.S., faced a critical challenge in combating the opioid crisis. Emergency department staff struggled to connect revived overdose patients with community-based treatment providers, leading to patients leaving without enrolling in rehabilitation programs and suffering subsequent overdoses.

The vendor, PerfectServe, implemented its Clinical Collaboration platform to connect the health system with 14 treatment facilities. This solution used intelligent routing to enable immediate communication, resulting in an average response time of just four minutes for patient acceptance. The program led to a 50% increase in people receiving treatment, a 36% decrease in overdose ED visits, and a 34% decrease in opioid-related deaths across three Ohio counties.

Bon Secours Mercy Health