Case Study: Balboa Nephrology achieves fair, efficient scheduling and faster communication with PerfectServe

Balboa Nephrology publishes schedules 6 months ahead with PerfectServe

Balboa Nephrology, a large kidney care practice in Southern California, was struggling with a fragmented and time-consuming manual scheduling process. Their previous attempt to solve this with another vendor failed because the system could not handle their complex scheduling needs. This led them to seek a new solution from PerfectServe.

By implementing PerfectServe's Lightning Bolt Scheduling and integrating it with their existing PerfectServe communication platform, Balboa achieved accurate schedules published six months in advance. The solution eliminated conflicts, ensured coverage, and saved hours of administrative time. The integration also streamlined call routing, resulting in over 6,000 interactions handled without a single manual schedule update and rapid response times for urgent calls. PerfectServe provided the technology and proactive customer support needed for a transformative outcome.

Balboa Nephrology