Case Study: Allegheny Health Network reduces stroke treatment delays with PerfectServe

Allegheny Health Network cuts telestroke paging time by 66% with PerfectServe

Allegheny Health Network (AHN) faced a challenge with its telestroke program, where manual communication via phone calls and pages between emergency department staff, a transfer center, and on-call physicians was causing critical delays in treating acute ischemic stroke patients. Seeking a faster and more reliable process, AHN partnered with vendor PerfectServe and leveraged its Clinical Collaboration platform with intelligent routing and secure messaging capabilities to automate the consult workflow.

PerfectServe's solution automated the telestroke alert process, allowing ED staff to instantly message the correct on-call physician and transfer center based on real-time schedules, with built-in escalations. This resulted in an 85% rate of pages completed within three minutes and reduced the median door-to-needle time by a clinically significant 10 minutes. The new workflow also eliminated 10,000 calls to the transfer center annually, demonstrating how PerfectServe's technology sped up decisions and improved stroke outcomes for AHN.

Allegheny Health Network