Case Study: Advocate Medical Group improves patient transfers and nurse-to-physician communication with PerfectServe Clinical Collaboration

Advocate Medical Group cuts transfer delays by hours with PerfectServe

Advocate Medical Group, a Chicago-based medical group, faced a significant challenge in coordinating patient transfers and communication for its Managed Care Population Program. Their process for handling patients at out-of-network facilities was filled with redundant steps, relying on voicemails and multiple callbacks, which led to delays in care and increased the risk of patients being admitted outside their network. They implemented PerfectServe Clinical Collaboration to streamline nurse-to-physician communication.

The solution from PerfectServe automated the identification of the on-duty nurse and enabled secure text messaging, eliminating lengthy voicemail chains. This drastically reduced the time to contact physicians and coordinate patient transfers back to in-network facilities. The results included a reduced time to treatment for patients, easier schedule management for staff, and improved message tracking for reporting and accountability. PerfectServe helped ensure patients received continuous, high-quality care within their network.

Advocate Medical Group