Case Study: Advocate Medical Group achieves 96% physician adoption with PerfectServe Clinical Collaboration

Advocate Medical Group achieves 96% adoption with PerfectServe

Advocate Medical Group, a Chicago-based medical group with over 1,500 physicians, faced challenges with its outdated and inefficient communication technology. Their centralized contact center could not transmit messages in a secure or meaningful way, leading to disruptive interruptions for physicians. They sought a new solution from vendor PerfectServe to implement a secure, automated, and HIPAA-compliant clinical communication system.

The solution was a careful, gradual rollout of PerfectServe Clinical Collaboration. By working closely with physicians to configure the system and bringing on groups incrementally, Advocate Medical Group achieved a 96% adoption rate among 500 providers. The measurable impact was significant, with interactions growing from 481 in January to 4,600 by December of the implementation year, greatly improving the efficiency and security of clinical communication.

Advocate Medical Group