Case Study: Advocate Good Samaritan Hospital reduces overhead physician pages by 99% with PerfectServe Clinical Collaboration

Advocate Good Samaritan Hospital cuts overhead physician pages by 99% with PerfectServe

Advocate Good Samaritan Hospital faced a challenge with excessive noise from overhead paging, which disrupted the patient environment and staff productivity. The hospital was making an estimated 30-40 overhead pages for physicians each week. To facilitate a quieter, more restful environment, the hospital sought a new technology-based communication solution and partnered with vendor PerfectServe to implement its PerfectServe Clinical Collaboration platform.

The solution implemented by PerfectServe involved creating a new process where care team members were reminded to contact physicians directly through the platform instead of requesting an overhead page via the switchboard. The uptake was rapid, and the hospital saw a 99 percent decrease in overhead physician pages. PerfectServe's solution also dramatically reduced the switchboard call queue, enabling faster response to calls from patients and their families, and was widely adopted by physicians.

Advocate Good Samaritan Hospital