Case Study: Advocate Aurora Health streamlines patient transfers and improves patient flow with PerfectServe Clinical Collaboration

Advocate Aurora Health cuts Ready to Move to Assigned Bed time 29% with PerfectServe

Advocate Aurora Health, one of the 10 largest not-for-profit health systems in the U.S., faced significant patient flow challenges. Capacity issues were causing care transition delays and volume restraints, risking patient outmigration. The organization needed to standardize patient access workflows and break down communication silos across its 27 hospitals and 500 sites of care to improve efficiency, safety, and patient satisfaction.

The health system implemented PerfectServe’s Clinical Collaboration solution as the communication backbone for its centralized Patient Command Center. This provided Dynamic Intelligent Routing to ensure messages reached the right clinician at the right time. As a result, Advocate Aurora prevented 109 high-level patient transfers from leaving for competing facilities, decreased patient flow times at most sites, and placed an average of 164 additional patients per month. PerfectServe was critical to the program's success by unifying communication and ensuring accountability.

Advocate Aurora Health